CUSTOMER GUARANTEE

We stand behind the quality of every Gaaveh product. If you're not completely satisfied, we're here to make it right.

Is my item eligible for return?

Eligible for Return
  • Items with manufacturing defects
  • Wrong product received
  • Damaged during shipping
  • Unused items with original tags (within 7 days)
Non-Returnable
  • Customized or Personalized products
  • Used, washed, or altered items
  • Missing original tags or packaging
  • Requests made after 7 days of delivery

Hassle-Free Returns Process

Follow these simple steps to initiate your return.

01 — Request

Go to "My Orders" or email us at care@gaaveh.com

02 — Approval

We verify the request and send a Return ID.

03 — Pickup

Pack the item securely. Our partner will pick it up.

04 — Refund

Amount refunded to source within 5–7 days.

Refund Timeline

Upon Receipt — Quality Check (2 days)

Approval — Immediate Notification

Bank Credit — 5–7 Business Days

Source Refund: Amount is credited back to the original payment method (UPI, Card, Netbanking).

Important Exception

Because customized products are made specifically for you, they cannot be returned or exchanged unless there is a manufacturing defect or damage during transit.

Report a Defect →

Still have questions about a return?

Contact Support